Susan Pollack - CSI, Instructional Support Specialist
Susan began her career at UMUC in 1998 as a digital communications specialist in the Center for the Virtual University. She later spent a few years in the Center for Media & New Technology prior to joining the Center for Support of Instruction in 2007 as an instructional support specialist.
With an undergraduate degree in professional writing from Carnegie Mellon University and a Master of Distance Education from UMUC, Susan brings to the table a wealth of experience in online communications and learning. Her life before UMUC included five years in the educational publishing industry at McGraw-Hill’s Continuing Education Center (where she got her start in distance learning) as well as several years in print publishing and editing for newspapers, a law firm, and several nonprofit organizations.
Susan considers herself a lifelong learner who is always eager to try new things, whether it is a new learning methodology or a new software program. She is continually on the lookout for learner support and communication issues, having been an online student herself. She is also an advocate of accessibility in online learning applications.
When not at work, Susan volunteers at her children’s schools in various capacities as well as for a national organization for people with hearing loss and the Coca-Cola Scholars Foundation. She enjoys reading just about anything, taking care of the family’s pet dog (but not the fish and reptiles), and playing her “new” 70-year-old baby grand piano.